Our Commitment

Royal LePage State Realty is committed to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third party.

Royal LePage State Realty is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.


Customer Service Accessibility Standard

Providing Goods and Services to Persons with Disabilities

We are committed to exceeding expectations in serving all customers including those with disabilities and will carry out these responsibilities to ensure that policies, practices, and procedures are consistent with the following principles:

  • Royal LePage State Realty’s goods and services are provided in a manner that respects the dignity and independence of those with disabilities.
  • The way in which Royal LePage State Realty providers its goods and services to those with disabilities is integrated with the manner in which those goods and services are currently offered.
  • Those with disabilities will be given equal opportunities.
  • To ensure accessible practices remain customer-friendly, Royal LePage State Realty encourages open, two way communication and encourages those with disabilities to communicate their need for accommodation or assistance on how their needs can be best met.


Use of Service Animals and Support Persons

Persons with disabilities may enter the Royal LePage State Realty premises accompanied by a service animal and keep the animal with them. While visiting the Royal LePage State Realty premises, it is the responsibility of the person with a service animal to control the animal at all times.